All Shipping are free and time varies by location. These are our shipping times
|
Location |
Shipping Time |
|
United States |
6-12 Business days |
|
United Kingdom & Canada |
6-12 Business days |
|
Australia, & New Zealand |
6-12 Business days |
|
Europe, Central & South America |
6-12 Business days |
|
Asia |
6-12 Business days |
|
Rest of the world |
8-15 Business days |
Announcement- 10/12/21: Shipping times may take longer than the anticipated timeline displayed above due to extra restrictions on COVID-19 and to the end of year high volume delivery. Any delays is out of our control and we kindly ask for your patience. Rest assured our team are checking every order and liaising with our fulfillment centre's & shipping carriers in your country to ensure items are delivered safely. We thank you again for your cooperation, we know you will love Aura, we ask you to kindly stay safe during these unprecedented times.
*This doesn’t include our 1-2 day processing time.
*All shipping times exclude clearance/customs delays, Apologizes if any delay occurs as during these times sometimes delay might happen.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped out, so you can track your package every step of the way.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. This is because some product require special shipping lines due to batteries etc. Our goal is to offer you best shipping & fastest option.
If you have any other questions, please contact us and we will do our best to help you out. Max delivery time – 30 business days.
Custom Clearance
We are not responsible for any additional custom fees or VAT that might occur once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and you may get additional custom & VAT fees when they arrive in your country.
EU&UK: VAT is charged at the Point of Sale (included in price) and paid by us. (No Extra Fee Will Be Charge To You).
EU from the 1st July 2021: We pay the VAT / Customs fee via our fulfilment partner. Your package will arrive safely with no extra fees or delays.
Note:
In many areas, Saturday and Sunday delivery may not be available. Otherwise, our shipping methods apply to business days only, not weekends or holidays.